Terms and Conditions

Terms of agreement

Tenant = The customer who rents a holiday rental

MBS = agent for the holiday rental/holiday home on behalf of the owner

Cooperation partner = our partner, who handles the practical part of the renting

Owner of the holiday rental = the landlord

MBS is your direct contractual partner on behalf of the Owner of the holiday rental. MBS has concluded a contract with our Cooperation partner for the practical handling of the letting. You will receive a rental contract via email as well as further practical information about the rental property from our Cooperation partner once the contract has been concluded.

The rental of holiday homes which MBS handles in its own name always takes place under the terms and conditions specified below. In combination with the terms of the Cooperation partner and "Practical information", these terms and conditions constitute the basis for the contract. In case of incongruence between the present terms and the Cooperation partner's terms, the terms of the Cooperation partner will take precedence.

MBS facilitates the letting of the holiday homes but is not the owner. Thus, the responsibility for the holiday home falls solely upon the Owner of the holiday rental. The Cooperation partner and MBS preserve the interests of the owner of the holiday rental in connection with the handling of the letting.

§ 1. Rental contract    

The concluded contract is binding and includes the specific holiday home and its associated specifications.

Agreements made between the Tenant and the rental owner, which would change, modify or cancel these terms and conditions must be made in writing in order to be valid. Such changes shall not entail that the other contractual provisions - neither individually nor in total - will become invalid.

§ 2. Number of guests / Rental property use       

The holiday rental may not be occupied or used by more than the number of persons specified as a standard and specifically stated in the rental contract without prior agreement. This also applies to reunions and gatherings even if all of the participants do not stay the night in the holiday rental. The number of persons also includes children, regardless of age.

The installation of tents, caravans, campers or the like is not permitted.   

§ 3. Cleaning / Liability   

The Tenant is liable under contract to keep the rental property clean and will hand it over in a clean and tidy condition at the end of the rental term. If cleaning is included in the rental price or booked as an additional service, the rental property must be left in good condition. If the property has not been cleaned at departure (as estimated by the Cooperation partner), cleaning will be carried out at the expense of the Tenant. In most cases, final cleaning service can be ordered from MBS. The Tenant is not allowed - for reasons of liability to the Owner of the rental - to delegate previously mentioned cleaning obligation to a third party.

 

The Tenant is liable for everything that is present in the holiday rental during the rental period. If damage occurs, the Tenant must immediately inform the office of the local Cooperation partner or MBS. Damage that was not communicated before departure will be repaired at the expense of the Tenant. Damage occurring during the rental term must be rectified as soon as possible and paid for prior to departure. The Owner of the holiday property has not taken out an insurance that would cover the Tenant personally or the property during the rental term unless otherwise stated in the rental contract.

§ 4. Payment       

Payment for the stay is made directly to the Cooperation partner.

§ 5. Price guarantee       

The Tenant will get paid back the price difference, if the booked holiday rental could be booked in the same currency for the same period and at the same conditions, but at a cheaper price in the same currency, such as via any Internet portal (proof must be presented).        

 

§ 6. Complaints       

In the event that complaints in connection with the let holiday rental arise, the office of the local Cooperation partner and preferably also MBS should be informed about it immediately in writing.

If the complaints are related to cleaning, the office of the local Cooperation partner should be informed immediately after moving in (outside the opening hours via the emergency telephone). Otherwise, the Tenant will be held liable for any faults and defects, cf. §3. We recommend you take pictures and document the defect.

If, against expectations, problems should arise which cannot be solved amicably in a dialogue with the Cooperation partner, complaints must be directed to MBS as soon as possible.

The Tenant may be unexpectedly exposed to construction or traffic noise or similar, even within the area of holiday rentals. Military training areas may be located near individual holiday rentals. Neither the owner of the holiday rental nor the Cooperation partner or MBS can be held responsible for such noise disturbances.

Neither the owner of the holiday rental nor the Cooperation partner or MBS can be held liable in the event of an attack by insects on the holiday rental or the compound. Liability is also excluded in the event of theft, vandalism or similar with regard to the holiday rental.       

 

§ 7. Force Majeure AND / OR EXTRAORDINARY EVENTS OR CIRCUMSTANCES

 

7.1 If MBS, the Cooperation partner and / or the landlord are substantially prevented from fulfilling their obligations under the rental agreement due to force majeure and / or other extraordinary events (including, but not limited to, natural disasters, environmental disasters, drought, other exceptional weather conditions, epidemics, pandemics, quarantine measures, closing of borders, closure geographical areas, food shortages or rationing, traffic conditions, currency exchange interruptions, strikes, lockouts and regardless of whether force majeure and / or the other extraordinary events or circumstances were foreseeable at the time of booking), MBS and/or the landlord are entitled to terminate this rental agreement. Neither MBS, the Cooperation partner, nor the landlord are liable in this case for non-fulfillment of the rental contract. In the event of force majeure and / or other extraordinary events or circumstances, the Cooperation partner is also entitled to keep all amounts paid by the lessee.

 

7.2 Neither MBS, the Cooperation partner nor the landlord are liable for changed circumstances that are not connected to the rented holiday property. The MBS, the Cooperation partner and / or the landlord are also not liable for damage due to loss of holiday or vacation pleasure from circumstances as a result of, but not limited to, roadwork or construction work near the holiday property, power outages, closing of shops, including changed (seasonal) opening times , changes in bathing opportunities including bathing bans, loss of fishing and fishing permits and changed weather conditions including, but not limited to, flooding, forest fires and drought.

 

7.3 Neither MBS, the Cooperation partner or the landlord are liable for cases of insect infestation in the rental property or on the property, not even in the event of theft or damage or similar events in relation to the property of the Tenant.

 

§ 8. MBS as the agent    

The liability for the rental lies with the owner of the rental. MBS and the Cooperation partner preserve the interests of the rental owner in connection with the handling of the letting. If, contrary to expectation, a letting cannot be implemented for reasons beyond control on the part of MBS or the Cooperation partners, for example as a result of sale, foreclosure, non-performance by the owner of the holiday rental or similar, MBS is entitled to cancel the rental agreement with immediate refund of any rent already paid, if it is not possible, to offer a different rental in the same area and within the same price range.

 

§ 9. Branch association for holiday homes letting       

MBS is a member of the branch association for holiday homes letting and follows the code of conduct that applies to the members of the association. If any problems arise in connection with the rental property that have not been resolved to the satisfaction of the Tenant, the Tenant has the possibility to submit the case to the complaints committee of the branch association for holiday homes letting.

 

§ 10. Personal data   

We process all personal data in accordance with the United Kingdom Personal Data Protection Act and the relevant EU regulations (GDPR).

 

More information on how we protect your personal data are available under https://www.feline-holidays.com/privacypolicy.

 

§ 11. Youth groups / minimum age       

Minimum age to enter into a rental agreement is 18.

Unfortunately we do not rent out to youth groups in which all members are under 25.

If, in spite of this, you make a booking without informing us that all members of the group are under the age of 25, please be informed that the owner/rental company is entitled to:

. Reject the booking without refunding the rent paid

. Refrain from handing over the key without refunding the rent paid

. Demand payment of a deposit of up to GBP £1,000 per person (if the booking is accepted as an exception)

Please note that parents of minors and/or people under the age of 25 cannot make a booking in their own name without participating in the entire stay.

 

A couple u/25 is not a group and is therefore not included in the above rule.

 

§ 12. Printing errors   

Any photo, price, data and printing errors are reserved by MBS.   

 

Objection       

If you are not satisfied with the let rental, please contact the Cooperation partner or MBS first. If no solution can be found, you can file a complaint with the complaints committee for holiday home letting. In that case, you must fill in the form prepared by the complaints committee.

A description of the procedure and a link to the form can be found on this page.   

Know your consumer rights

If the accommodation is not of satisfactory quality, not as described or not fit for purpose then the provider may be in breach of consumer law. You could use this law to gain redress.

See:

The Consumer Rights Act 2015

Supply of Goods and Services Act 

You can also submit your complaint via the EU's action platform: https://ec.europa.eu/odr.

Miscellaneous       

There is no right to withdraw in relation to the supply of services in the form of accommodation, if the agreement reveals on which date or the certain period of time the service in question is to be carried out.